Materials & Jewelry Care
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We specialize in high-quality jewelry crafted from gold-filled, gold vermeil, and sterling silver. Using 90% locally sourced, recycled materials, we prioritize ethical practices and select for quality, durability, and longevity. See our detailed materials page here.
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Yes, we prioritize ethical business practices, using 90% locally sourced, recycled materials.
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Yes, our jewelry is both water-resistant and long-lasting, ensuring longevity and maintaining its luster over time. Additionally, it's free from nickel, lead, and cadmium, making it suitable for sensitive skin.
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Crafted with love by us, each piece is meant to be cherished by you and will continue to shine with proper care. For general care:
• Avoid chemicals: Limits exposure to harsh chemicals, perfumes, and lotions to ensure longevity.
• Clean often: To clean, gently buff the piece with a soft, dry cloth until discoloration or marks disappear.
• Store safely: When not worn, store in a safe, dry place to protect against daily exposure.
• Remove for activities: Remove your jewelry before doing activities that risks physical damage.
For detailed care guides by material, check our Jewelry Care page.
Warranty
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Every piece we offer is a labor of love, designed for daily admiration. Every purchase comes with our 2-year warranty, covering any defects and ensuring repair or replacement, so you can buy with confidence!
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To use the warranty on your jewelry, email us at customerservice@someoneandherown.com with a description of the issue and a picture of the product. Upon evaluation, we'll send a replacement or issue a reimbursement based on your country of residence and product availability. Alternatively, we'll repair any broken or damaged jewelry.
Shipping
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For U.S. shipping: 2-6 business days, FREE (FedEx)
For International shipping: 5-8 business days, FREE (FedEx International, all taxes and duties included)
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You can easily track your order status via the shipping confirmation email we sent you. Or simply log in, check 'Order history' for status updates.
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Orders within the US are delivered in 2-6 business days. International orders arrive in 5-8 business days.
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Yes! We offer FREE international shipping via FedEx International. Orders are dispatched within 24 hours and delivered in 5-8 business days. All taxes and duties are included for international orders.
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Yes, all taxes and duties are included for international orders.
Orders & Payment
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Yes! Each order comes gift-ready with eco-friendly packaging—a satin pouch and recyclable box. For a personal touch, request a complimentary handwritten card by simply adding your message in the "Is this a gift? Add a note." box.
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Yes, our packaging is sustainable. Each order arrives gift-ready in eco-friendly packaging, which includes a satin pouch and a recyclable box.
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Absolutely! Our payment processing is quick, easy, and secure. Learn more about our store's safe checkout experience (powered by Shopify) here. All direct payment gateways adhere to the standards set by PCI-DSS, managed by the PCI Security Standards Council, which includes brands like Visa, MasterCard, American Express, and Discover.
Returns & Exchanges
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Our 30-DAY return and exchange policy is straightforward and swift. Just ensure that all returns are unworn and in their original condition and packaging.
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To start, email customerservice@someoneandherown.com with your order number for a return label. Attach it to your package and drop it off at your nearest USPS location.
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Kindly note, a $4.9 return/exchange shipping fee applies unless it's our error.
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Returns or exchanges process within 1 business day of receipt.