You can easily track your order status via the shipping confirmation email we sent you. Or simply log in, check 'Order history' for status updates.

Moissanite jewelry is typically processed within 1 business day. Lab-grown diamond jewelry is made to order and typically ready to ship in about 2 weeks.

After dispatch, U.S. standard delivery is estimated at 2–5 business days; international delivery is 2–6 business days. Weekends and holidays are excluded. Check your product page and Shipping & Delivery for details.

Yes. FedEx International shipping is free, with delivery estimated at 2–6 business days after dispatch. Taxes and duties are included. Processing time is additional; see International Orders.

Yes, all taxes and duties are included for international orders.

Email customerservice@someoneandherown.com with your order number before shipping your return. We’ll confirm instructions for your location and jewelry type. Please do not assume a U.S. label can be used for an international return.

For Moissanite returns, the return shipping fee is $6.90 unless the return is due to our error.

For Lab-Grown Diamond returns, U.S. return shipping and full-value insurance costs are deducted from your refund; we confirm the amount before issuing a label. International customers arrange and pay for tracked, signed, fully insured returns. We cover required return costs when the error is ours.

See Returns & Exchanges.

Our team will inspect your returned piece and confirm the next steps after it arrives. Refund posting times depend on your bank or payment provider. Contact customerservice@someoneandherown.com for an update on your return.

Email customerservice@someoneandherown.com within the applicable warranty period. Include your order number, a brief description, and clear photos of the issue. We’ll review your claim and arrange a repair or replacement at no cost if the issue is covered.

See the full warranty policy for coverage and exclusions.

We value thoughtful material choices. Material composition varies by piece; please check its product details or contact us for information about a specific item. We do not apply a single recycled-content percentage to every piece.

Care depends on your piece’s metal, stones, and finish. Gold vermeil benefits from avoiding water, chemicals, perfume, and abrasion. Remove jewelry before swimming, showering, or activities that may damage it, and follow our Jewelry Care Guide.

If you have a specific metal sensitivity, contact us before ordering so we can help you check the piece’s materials.

Crafted with love by us, each piece is meant to be cherished by you and will continue to shine with proper care. For general care:

• Avoid chemicals: Limit exposure to harsh chemicals, perfumes, and lotions to ensure longevity.

• Clean often: To clean, gently buff the piece with a soft, dry cloth until discoloration or marks disappear.

• Store safely: When not worn, store in a safe, dry place to protect against daily exposure.

• Remove for activities: Remove your jewelry before doing activities that risk physical damage.

For detailed care guides by material, check our Jewelry Care page.

Yes! Our packaging is designed with the planet in mind—featuring recyclable, eco-friendly materials, including our satin-finish jewelry boxes. Thoughtful from the inside out.

Available installment options are shown at checkout. Eligibility, interest, and payment terms depend on the provider and your location. Review the terms displayed at checkout before choosing a payment plan.

Absolutely! Our payment processing is quick, easy, and secure. Learn more about our store's safe checkout experience (powered by Shopify) here. All direct payment gateways adhere to the standards set by PCI-DSS, managed by the PCI Security Standards Council, which includes brands like Visa, MasterCard, American Express, and Discover.

You can learn about our Terms of Service here or Privacy Policy here.