Shipping
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For U.S. shipping: 2-5 business days, FREE (USPS)
For International shipping: 4-6 business days, FREE (USPS International, all taxes and duties included)
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You can easily track your order status via the shipping confirmation email we sent you. Or simply log in, check 'Order history' for status updates.
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Orders within the US are delivered in 2-5 business days. International orders arrive in 4-6 business days.
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Yes! We offer FREE international shipping via USPS International. Orders are dispatched within 24 hours and delivered in 4-6 business days. All taxes and duties are included for international orders.
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Yes, all taxes and duties are included for international orders.
Returns & Exchanges
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Our 30-DAY returns and exchanges policy is straightforward and swift. Just ensure that all returns are unworn and in their original condition and packaging.
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To start, email customerservice@someoneandherown.com with your order number for a return shipping label. Attach it to your package and drop it off at your nearest USPS location.
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Kindly note, a $4.9 return/exchange shipping fee applies unless it's our error.
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Returns or exchanges process within 3 business day of receipt.
Warranty
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Every piece we offer is a labor of love, designed for daily admiration. Every purchase comes with our 2-year warranty, covering any defects and ensuring repair or replacement, so you can buy with confidence!
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To use the warranty on your jewelry, simply email us at customerservice@someoneandherown.com with a description of the issue and a picture of the product. Upon evaluation, we'll send a replacement or issue a reimbursement based on your country of residence and product availability. Alternatively, we'll repair any broken or damaged jewelry.
We’re here to make sure your pieces stay as beautiful as the day you received them.
Materials & Jewelry Care
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We're known for our exceptional moissanite jewelry—featuring internally flawless, D-color moissanite that rivals diamonds. Each piece is handcrafted in our Milan and LA studios using solid 925 sterling silver, plated in 18k gold vermeil, and finished with an antioxidant coating for long-lasting shine and durability.
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Yes, we prioritize ethical practices by using 80% locally sourced, recycled gold and sterling silver. Our moissanite is lab-grown, making it a sustainable and conflict-free alternative to mined diamonds.
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Yes, our jewelry is water-resistant, long-lasting, and designed to retain its shine. It’s also nickel, lead, and cadmium-free—safe for sensitive skin.
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Crafted with love by us, each piece is meant to be cherished by you and will continue to shine with proper care. For general care:
• Avoid chemicals: Limits exposure to harsh chemicals, perfumes, and lotions to ensure longevity.
• Clean often: To clean, gently buff the piece with a soft, dry cloth until discoloration or marks disappear.
• Store safely: When not worn, store in a safe, dry place to protect against daily exposure.
• Remove for activities: Remove your jewelry before doing activities that risks physical damage.
For detailed care guides by material, check our Jewelry Care page.
Orders & Payment
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Yes! Every order arrives gift-ready in an eco-friendly satin jewelry box. Want to add a personal touch? Just leave your message in the "Is this a gift? Add a note." box at checkout, and we’ll include a complimentary handwritten card.
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Yes! Our packaging is designed with the planet in mind—featuring recyclable, eco-friendly materials, including our satin-finish jewelry boxes. Thoughtful from the inside out.
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Yes! We offer interest-free payment plans through Shop Pay, Afterpay, Klarna, and other flexible options. Simply choose your preferred provider at checkout to split your purchase into manageable installments.
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Absolutely! Our payment processing is quick, easy, and secure. Learn more about our store's safe checkout experience (powered by Shopify) here. All direct payment gateways adhere to the standards set by PCI-DSS, managed by the PCI Security Standards Council, which includes brands like Visa, MasterCard, American Express, and Discover.