Returns & Exchanges
For eligible returns and exchanges, your parcel must be handed to the carrier within 30 days of delivery, with an acceptance scan recorded in the tracking history within that period.
Items must be unworn, in their original condition, and returned with their original packaging and any accompanying certificates.
U.S. Returns
We provide a return shipping label. A $6.90 return shipping fee is deducted from your refund.
International Returns
Please contact us for return instructions before shipping. You are responsible for arranging and paying for return shipping.
If your return is due to an error on our part, we’ll cover the return shipping and any required insurance.
Warranty
Moissanite Jewelry
Includes a 2-Year Warranty.
Our warranty covers quality issues resulting from manufacturing defects. It does not cover lost items, normal wear and tear, scratches, tarnishing, or damage caused by improper wear or care.
Read our warranty policy for full details.
For help with a return or warranty claim, contact customerservice@someoneandherown.com.